ACTION REQUESTED:
Title
Communication from the City Manager and Director of Human Resources with a Request to APPROVE and AUTHORIZE the Execution of a Three-Year CONTRACT with HUMANA to Administer the EMPLOYEE ASSISTANCE PROGRAM (EAP).
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BACKGROUND: The City of Peoria requested proposals from vendors to provide an Employee Assistance Program (EAP) for its employees to assist them with various life issues they or their families may be facing. Twenty-one (21) Requests for Proposals were sent out and two (2) responses were submitted by the following vendors:
VENDOR NAME PRICE PER EMPLOYEE/PER MONTH (PEPM)
Humana $0.81
ComPsych Corporation $1.84
Proposals were not evaluated based on fees alone. Other evaluation criteria included, but was not limited to, the following areas:
* The selected consultant must have an excellent reputation for successful execution of EAP programs for public jurisdictions of comparable size.
* Accessibility of services to employees and approach for dealing with various types of employee/family problems.
* Quality and experience of the staff to be assigned to the project.
* Ability to perform in a timely manner.
* Diversity of staff as to race, ethnicity, gender, sexual orientation, age, physical abilities, religious beliefs and language.
* Approach for educating employees and training supervisors.
* Plan and approach for monitoring referrals and treatment.
* Program administration and compliance with professional and legal standards.
* Program cost.
* Overall quality and apparent understanding of the project as reflected in the response.
* Past satisfaction by clients and participants as indicated by references attached to the response.
Based upon the information presented in the Request for Proposal, it was clear that Humana was the preferred vendor to provide the City's Employee Assistance Program. Humana has extensive experience providing services...
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