ACTION REQUESTED:
Title
Communication from the City Manager and the Chief Information Officer with a Request to APPROVE a Three (3) Year Maintenance AGREEMENT with ALTURA COMMUNICATIONS (Avaya Business Partner) for Maintenance on All Voice Communications Servers for the City of Peoria, in the Amount of $47,195.83 Each Year.
Body
BACKGROUND: On September 11, 2012, City Council approved an upgraded to the City's voice communication equipment. This was necessary due to its age, condition and lack of replacement parts.
This original purchase of this equipment included a one (1) year maintenance agreement with Avaya to support the new system. This agreement has expired, and the City solicited proposals from not only Avaya (direct) but also Avaya certified partners. This is a three-year maintenance contract with the option of two additional one-year extensions.
The Purchasing Division distributed fourteen (14) proposal packages and three (3) responses were received as listed below. Proposals were scored by three reviewers using the following criteria.
* Network Operation Center Level and Disaster Recovery Site
* Relevant Experience (Project References)
* Proposed Project Team and Organization Experience
* Technical Questionnaire Responses
* Price Schedule/Proposed Costs
Altura
NACR
MAC Source
Price
$47,195.83
$56,896.19
$66,494.08
Reviewer 1 score
99
94
90
Reviewer 2 score
98
95
94
Reviewer 3 score
99
94
90
Total
296
283
274
FINANCIAL IMPACT: Funding for this project is included in the 2014 Telecommunications Operating Budget using account number 101-1230-503.34-10
NEIGHBORHOOD CONCERNS: N/A
IMPACT IF APPROVED: Altura will maintain all voice server problems and perform software/firmware updates.
IMPACT IF DENIED: All voice server problems will be charged on a per incident basis and any software/firmware updates will have to be handled by staff.
ALTERNATIVES: N/A
EEO CERTIFICATION NUMBER: Waiting on approval
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