ACTION REQUESTED:
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Communication from the City Manager and Finance Director/Comptroller with a Request to APPROVE and Authorize the City Manager to Enter into a CONTRACT with GROUP O, INC. to Provide CALL CENTER SERVICES for the City of Peoria Relating to the Public Safety Pension Fee for a Six Month (6) Period with an Estimated Beginning date of October 1, 2019, in an Amount Estimated at $90,000.00.
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BACKGROUND: As part of the 2019 Revised Annual Budget, the City implemented a Public Safety Pension Fee to assist in the funding of the City's Police and Fire Pension Funds. In October the City will send out in excess of 45,000 bills to all non-governmental properties assessing the Public Safety Pension Fee. Based upon previous experience regarding new fees, establishing a call center to answer questions from citizens when the bill is received will provide the most prompt, professional and efficient solution to responding to citizens questions. The initial program will be for six (6) months with an option to extend if necessary.
A Request for Proposal (RFP) was issued on August 16, 2019 for Call Center Services. The City received ten (10) responses. The responses were evaluated independently by five (5) raters from the Treasurer's office, Finance Department and Information Systems based on the following criteria:
Approach to the Project (40 Points) - Describe your understanding of the project, critical elements, and goals
Previous Experience (25 points) - Include detailed relevant experience of similar work, with appropriate references.
Pricing (Costs) (25 Points)
MBE/WBE Participation (10 Points) - Describe your firm's efforts to achieve a diverse workforce.
Based upon the above criteria, the evaluators selected Group O, Inc. in Milan, Illinois. Attached is a summary of ratings by evaluator for the ten (10) responses.
Group O, Inc. is a 100% Hispanic-owned National Minority Supplier Development Council (NMSDC) certified MBE and is recognized...
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